Zacs Tracs has chosen to stock equipment that has great features and reliability. Problems can arise though with any gear and manufacturing processes. Please scroll down to find the warranty information and procedures for the various outdoor equipment that we sell.
Black Diamond Equipment
For warranty details please follow this link, it will redirect you to Black Diamond Equipment’s website. Black Diamond warranties Pieps equipment as well as headlamps and other Black Diamond gear. There you will find a application to fill out a warranty request- http://www.blackdiamondequipment.com/en/warranty-repairs.html
Frankensled
7″ and 12″ Folding Saws
Frankensled provides lifetime warranty that covers the saw in normal operating situations. The warranty does not cover damage due to rust, abuse, mishandling, unauthorized repair or normal wear on the blade. To receive warranty on your product contact Frankensled direct. Follow this link to be redirected to Frankensled’s contact page – https://frankensled.com/pages/contact-us
Mammut
Mammut products are subject to stringent quality requirements. However, in the event of any material or production fault in a product purchased they will repair or replace the item free of charge even after the expiry of the statutory warranty period.
This guarantee excludes damages caused by accidents, incorrect use, normal wear and tear, damage caused by fire, sharp edges (such as crampons, rocks, skis, etc.) and fading of colors due to extended UV exposure. We are aware that damages of this nature do occur and in such cases Mammut guarantees a professional repair service at a fair price to ensure lasting enjoyment of the product.
Ortovox
Ortovox provides the statutory warranty of 2 years. The warranty covers material defects, production defects and processing defects. The warranty excludes any damage caused by normal product wear, improper use, personal negligence (e.g. use contrary to instructions) and outside influence (by person, animal or force majeure).
Pieps
For warranty details please follow this link, it will redirect you to Black Diamond Equipments website. There you will find a application to fill out a warranty request- http://www.blackdiamondequipment.com/en/warranty-repairs.html
Voile
For warranty details please follow this link, it will redirect you to Voile’s website – http://www.voile.com/voile-warranty.html
Suunto
The warranty period is 2 years from the date of original retail purchase. Suunto warrants that during the Warranty Period, Suunto will remedy defects in materials or workmanship free of charge either by repairing, replacing with similar product or refunding, subject to the terms and conditions of this policy. This warranty does not cover wear and tear, rough handling, modifications, exposure to chemicals, or misuse. To access warranty services, registration to www.suunto.com/mysuunto and proof of purchase is required.